002call
By Will ZhouLast edited: 29 Oct, 2026
How to Call a 1300 Number From Overseas
You're overseas and need to call your Australian bank, the ATO, or a utility. The number on their website starts with 1300 or 13. You dial it, and nothing happens.
That's normal. Most 1300, 13 and 1800 numbers only work from inside Australia. The fix is to call the company's overseas number instead, which starts with +61. You can call that from your browser with 002call.
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Why 1300 and 13 numbers don't work from overseas
1300 and 13 numbers are Australian "local rate" numbers. 1800 numbers are free to call. Both only exist inside Australia's phone network.
- They have no international format. There's no reliable way to put
+61in front of a 1300 number and reach it from abroad. - Your foreign carrier won't route them. Most overseas networks don't connect calls to these numbers.
- The company sets it up that way. Many only answer 1300 lines from Australian callers.
What to call instead
Almost every big Australian company and agency has an overseas number. It's a normal Sydney or Melbourne number, written like +61 2 … or +61 3 ….
Look for "calling from overseas" on the company's contact page. Or use one of these, from our service number guides:
| Organisation | Overseas number | Guide |
|---|---|---|
| Commonwealth Bank | +61 2 9999 3283 | CBA from overseas |
| ANZ (lost or stolen card) | +61 3 8699 6955 | ANZ from overseas |
| NAB | +61 3 8641 9121 | NAB from overseas |
| St.George | +61 2 9155 7800 | St.George from overseas |
| Australian Taxation Office | +61 2 6216 1111 | ATO from overseas |
Each guide lists the line's hours and what it's for. Check them before you call, as some lines are only open on Australian business days.
How to call the +61 number
- Open the web dialer and create an account.
- Enter the number in full, starting with
+61. Drop the leading0from the area code, so(02) 9999 3283becomes+61 2 9999 3283. - Check the rate. Calls to Australian landlines cost $0.02 a minute.
- Press call. Wi-Fi is enough, so you don't pay roaming.
Mind the time difference
Many lines follow Sydney or Melbourne business hours. Check the time in Australia before you call, especially when you're in Europe or the Americas.
Frequently asked questions
Can I call a 1300 number from overseas at all? Usually not. A few may connect through some carriers, but you can't count on it. The +61 overseas number is the reliable way.
What about 1800 numbers? Same problem. They're free inside Australia and normally blocked from abroad. See calling toll-free numbers from abroad.
How do I write an Australian number in international format? Add +61 and drop the first 0. Our Australia dialing guide has examples.
How much does it cost? Calls to Australian landlines cost $0.02 a minute with 002call. The rate shows before you dial.