002callLast edited: 12 Oct, 2026
Calling ANZ Bank from Overseas
Calling ANZ from overseas about a lost card, a replacement or the ANZ Travel Card? Each case below gives the number to dial, the hours ANZ publishes for it and the cost of the call, which is $0.02 / minute from 002call for the lines listed here.
Call from your browserLost or stolen ANZ card while overseas
Report the card in the ANZ app or online banking first, because that avoids the phone menu.
| Number | Hours | Cost |
|---|---|---|
| +61 3 8699 6955 | 24/7, as ANZ's pages state. No timezone is given | $0.02 / minute |
- Use the ANZ app or online banking. You can report the card lost or stolen there.
- If you cannot get online, call +61 3 8699 6955. ANZ's lost and stolen card page lists this number for lost or stolen credit and debit cards from overseas.
- Call by reverse charge if you can. ANZ says to use a landline and ask the local international operator for a reverse-charge call to this number. Reverse charges are not available from a mobile phone. Calling the number directly may incur charges.
Replacement card sent overseas
If you need a replacement card while you are abroad, ANZ can send it to you by courier. ANZ's page gives the courier fee to an overseas address as $50.
Ask ANZ to confirm the fee for your card when you report the loss, so you know the amount before you agree to it.
ANZ Travel Card from overseas
The ANZ Travel Card has its own overseas line, separate from the bank card line.
| Number | Hours | Cost |
|---|---|---|
| +61 3 9683 7777 | 24 hours a day, 7 days a week, as ANZ's pages state | $0.02 / minute |
ANZ says you can call this number for help with the card, including reporting it lost or stolen. From overseas, call it by reverse charge from a landline through the local international operator.
Roaming and mobile calls
ANZ's pages say that reverse-charge calls work through the local international operator from a landline. They are not available from a mobile phone.
Calls from mobiles, public phones and hotel rooms may attract extra charges set by that phone or hotel, not by ANZ or 002call.
Frequently asked questions
Can I call the lost card line from a mobile?
You can call it directly, but calling directly may incur charges. ANZ's reverse-charge option is not available from a mobile phone.
Is the lost card line open all day?
ANZ's pages describe the lost and stolen card line as 24/7. They do not give a timezone, so check the time you are calling against your own location.
Do I need the Travel Card line for a bank card?
No. The Travel Card has its own number. For a bank card that is lost or stolen, use the lost card line above.
Direct Cost Comparisons for Calling Options
Breakdown of Providers
Calls to Australia from overseas can cost more than you expect, depending on how you dial.
- Carrier roaming: $0.50 - $2.00 / min, depending on the carrier, plus monthly and hidden charges.
- Hotel room phones: a hotel landline can add administrative markups on top of the standard call rate.
- 002call: $0.02 / min to +61 3 8699 6955.
Why 002call is the smart way to call
002call sends your call over the internet from your browser, so it skips the international call charges a carrier or hotel phone would add. You pay one flat rate with no subscription, and Wi-Fi keeps mobile data charges off the call.
Numbers and hours from ANZ's travelling and help overseas page, lost or stolen card page and phone directory, checked 12 October 2026. The lost card number is also listed on a third-party guide, checked 12 October 2026, which ANZ has not confirmed. Rates from 002call's published rate table.