Calling NAB Bank from Overseas

Calling NAB from overseas about a lost card, a premium card or everyday banking? Each case below gives the number to dial, the hours NAB publishes for it and the cost of the call, which is $0.02 / minute from 002call for the lines listed here.

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Lost or stolen NAB card while overseas

Block and replace the card online or in the NAB app first, because that avoids the phone menu.

1. Block and replace the card online or in the NAB app. NAB's block and replace page covers this.
2. If you cannot get online, call +61 3 8641 9121. NAB says you can call this line from overseas 24 hours a day, 7 days a week.
3. Write down the reference number you are given. NAB's pages do not give a timezone for the line, so keep a note of the time of your call.

Signature and Platinum card enquiries

NAB lists separate overseas numbers for premium cards. Each one is open 24 hours a day, 7 days a week, from outside Australia, according to NAB's card enquiries page.

NAB's page describes these lines for enquiries and concierge services for each card.

Everyday banking and card enquiries

NAB lists +61 3 8641 9083 as a way to contact it from overseas. NAB's pages do not give hours for this number that apply to overseas calls, so the hours are not listed here.

NAB's travel contact page says that calls to this number may incur standard international call charges.

Roaming and mobile calls

NAB's travel contact page says that if you are overseas with an Australian SIM card, your mobile provider may charge international roaming or call fees, depending on your plan and settings.

Calls from hotel rooms and public phones can add their own charges, which are set by the hotel or the phone, not by NAB or 002call.

Frequently asked questions

Is the lost card line open all day?

NAB says you can call the lost or stolen card line from overseas 24 hours a day, 7 days a week. It does not give a timezone, so use the app or online banking first when you can.

Which number do I use for a Platinum or Signature card?

Use the number that matches your card. Signature has its own line, and Platinum and Premium share another. Both are on NAB's card enquiries page.

Can I call from a mobile?

You can, but NAB's travel contact page says your mobile provider may charge roaming or call fees. Check your plan before you dial.

Direct Cost Comparisons for Calling Options

Breakdown of Providers

Calls to Australia from overseas can cost more than you expect, depending on how you dial.

• Carrier roaming: $0.50 - $2.00 / min, depending on the carrier, plus monthly and hidden charges.
• Hotel room phones: a hotel landline can add administrative markups on top of the standard call rate.
• 002call: $0.02 / min to +61 3 8641 9121.

Why 002call is the smart way to call

002call sends your call over the internet from your browser, so it skips the international call charges a carrier or hotel phone would add. You pay one flat rate with no subscription, and Wi-Fi keeps mobile data charges off the call.

Numbers and hours from NAB's travel contact options, card enquiries and block and replace card pages, checked 12 October 2026. Rates from 002call's published rate table.