Calling CBA Bank from Overseas

Calling CBA from overseas about a lost card, a replacement or a Travel Money Card? Each case below gives the number to dial, the hours CBA publishes for it and what the call costs from 002call, which is $0.02 / minute for the CBA lines listed here.

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Lost or stolen card while overseas

Use the CommBank app first. CBA says you can call or message it in the app 24/7 about lost or stolen cards, so you can report the card without the phone menu.

1. Report the card in the CommBank app. CBA lists lost or stolen cards among the things you can call or message about in the app at any time.
2. If you cannot get online, message CBA or call +61 2 9999 3283. CBA's phone banking page says that if you are overseas, you can message the bank or call this number.
3. Ask about a replacement when you report the card. The replacement is covered in the next section.

Replacement card sent overseas

CBA's overseas page says it can send a replacement card to you, and to your other cardholder, wherever you are in the world. The fee is $20.

CBA's pages also say that if you are overseas, you can message the bank in the CommBank app instead of calling.

Locking or cancelling a Travel Money Card

If you cannot get online to lock or cancel your Travel Money Card, CBA's overseas page says to call +61 2 9999 3283 from overseas. The 1300 660 700 number on the same page is for calls from within Australia, so it is not listed here.

Calling CBA by reverse charge

CBA's pages say that standard roaming charges may apply when you call from a mobile. To avoid them, call the international operator in the country you are in from a landline and ask for a reverse-charge call. CBA's wording is that you give the operator its reverse charges number, +61 2 9999 3283.

The operator decides whether the call can be connected, so the call may not go through this way in every country.

Frequently asked questions

Can I call CBA from a mobile?

You can, but CBA's pages say standard roaming charges may apply on a mobile. Your phone or hotel may add its own charges as well.

Can I message CBA instead of calling?

Yes. CBA's pages say that if you are overseas, you can message the bank in the CommBank app.

Is the phone line open all day?

CBA's overseas page gives 24/7 for the card replacement line from overseas. Its pages do not give hours for the lost or stolen card phone line, so use the app first when you can.

Direct Cost Comparisons for Calling Options

Breakdown of Providers

Calls to Australia from overseas can cost more than you expect, depending on how you dial.

• Carrier roaming: $0.50 - $2.00 / min, depending on the carrier, plus monthly and hidden charges.
• Hotel room phones: a hotel landline can add administrative markups on top of the standard call rate.
• 002call: $0.02 / min to +61 2 9999 3283.

Why 002call is the smart way to call

002call sends your call over the internet from your browser, so it skips the international call charges a carrier or hotel phone would add. You pay one flat rate with no subscription, and Wi-Fi keeps mobile data charges off the call.

Numbers and hours from CBA's overseas page and phone banking page, checked 12 October 2026. CBA's pages give no timezone for any line. Rates from 002call's published rate table.