What Does ##002# Mean? The Universal Code to Cancel All Call Forwarding

Dialing ##002# on your mobile keypad instantly cancels every active call forwarding rule on your line.

Instead of turning off unconditional, busy, no-answer, and unreachable forwarding one by one, this single GSM code wipes them all out at once.

When and Why You Need It

• Accidental activation: You turned on forwarding while traveling and forgot about it.
• Used phones: Remnants of old forwarding rules left on a recycled SIM or handset.
• Security hygiene: Some malicious schemes trick users into forwarding calls to intercept verification codes. (You can check if your line is compromised first by dialing *#62#).
• Clean slates: Clearing out messy, accumulated forwarding logic on business lines.

Why the Double "##" Matters

In GSM dialing syntax, the number of # or * symbols in a code changes what it does:

• A single * before a service code usually activates a feature
• A single # usually checks the status of a feature
• A double ## before a code usually deactivates that feature entirely

That's why ##002# — the "002" family of codes governs call forwarding — acts as a blanket switch-off rather than a toggle for one specific type of forwarding.

When You'd Use It

A few common situations where ##002# comes in handy:

• You forgot forwarding was on. Maybe you set up temporary forwarding while traveling and never turned it off.
• A previous phone owner or SIM had forwarding configured. This is common with used phones or reused numbers.
• You suspect fraud. Some scam schemes rely on tricking a target into unknowingly forwarding their calls or SMS (often to intercept verification codes). Dialing *#62# first shows whether forwarding is active, and ##002# clears it.
• Business lines with layered forwarding rules. Office phones often accumulate multiple forwarding rules over time; ##002# resets the line cleanly.

Does It Work on VoIP Numbers?

##002# only works on traditional cellular networks.

Because it’s a standard GSM/carrier command, your phone's carrier network interprets the string. VoIP lines, however, handle call routing at the software level through an app, SIP trunk, or web dashboard. Punching ##002# into a softphone or VoIP dialer usually results in an error or nothing at all.

How to Turn Off Forwarding on a VoIP Line

Since dial codes aren't guaranteed to work the same way on VoIP, the more dependable route is:

1. Log into your VoIP provider's dashboard or app
2. Navigate to call handling or call forwarding settings
3. Disable each active forwarding rule (unconditional, busy, no-answer, unreachable)
4. Save changes and test by calling the number from another phone

Quick Reference: Related GSM Codes

The Takeaway

##002# is the fastest way to wipe out all active call forwarding on a traditional mobile line. But if you're ever looking to make cheap international calls without dealing with bulky apps or expensive carrier charges, check out 002Call - it lets you call 200+ countries directly from your browser with rates starting as low as $0.02 per minute, with no subscriptions or hidden fees.