Calling Citibank from Overseas: Card and Account Numbers

Calling Citibank from overseas about a US credit card? Find your case below to see which Citi number to dial, when that line is open, and what a call costs from 002call.

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Lost, stolen or fraudulent Citi card

If your card is lost or stolen, or you think someone has used it, call Citi's customer service line. Citi says cardmembers can contact customer service on this number to report a lost or stolen credit card.

1. Call +1 800 950 5114 for a lost, stolen or fraudulent card. Citi lists this as its main customer service number, with TTY service through 711 or another relay service.
2. If you are outside the United States, use the collect line instead. Citi's Card Benefits pages tell callers outside the US to call its collect number, +1 605 335 2222, for the same purposes.
3. Calling from a mobile, public phone or hotel room? Your phone provider or hotel may add its own charges. 002call does not set those charges.

Calling Citi from outside the United States

Citi's pages give a separate collect number for callers outside the United States. It is open 24 hours a day, 7 days a week, for lost or stolen cards and suspected fraud.

This is a collect call, so Citi is the party that pays for the call. You may need to ask your local international operator to connect it for you. The rate table in 002call has no rate for collect calls, so the rate is shown before you dial.

Questions callers ask

Which Citi number is open around the clock? Both lines above. Citi's own pages say "24 hours a day, 7 days a week" for each.

Do I pay for the collect number? Citi is the party that pays for a collect call. You may need the local international operator to connect the call first.

Does the 800 number work from abroad? Citi directs callers outside the United States to the collect number, so use +1 605 335 2222 from overseas.

Rates and what to expect

002call's rate table lists rates by destination. It has no rate for toll-free or collect lines, so the rate for both Citi numbers above is shown before you dial.

002call sends your call over the internet, so it skips the international call charges your carrier and hotel phone would add. There is no subscription, and you pay only for the minutes you use. If you are abroad, Wi-Fi avoids mobile data charges.

Before you call

• Have your card in hand, with the last digits of the card number and the name on the account.
• For a lost or stolen card, note the time you noticed it missing and where you last had it.
• For fraud, check the transactions you do not recognize so you can describe them.

Direct Cost Comparisons for Calling Options

Breakdown of Providers

Calls to a US number from overseas can cost more than expected, so check the cost before you dial.

• Carrier roaming: $0.50 - $2.00 / min, depending on the carrier, plus monthly and hidden charges.
• Hotel room phones: hotels often add their own administrative markups to international calls.
• 002call: shows the rate before you dial, so you can see the cost of the call before it connects.

Why 002call is the smart way to call

Work out the cost of a 20-minute hold at the rate above. Roaming and hotel phones add charges that you cannot see until the bill arrives. 002call shows the rate first, so you know what the call will cost. Start with 002call.

Numbers and hours from Citi's Card Benefits pages (cardbenefits.citi.com, including the 0% Liability on Unauthorized Charges, Fraud Early Warning and Travel Notification pages) and Citi's lost-card guide at citi.com, checked 12 October 2026. Second sources: gethuman.com for +1 800 950 5114 and The Military Wallet (updated 10 May 2024) for +1 605 335 2222. Rates from 002call's published rate table.