Calling Bank of America from Overseas: Lost Card Numbers

Calling Bank of America from overseas about a lost or stolen card? Find your card type below to see which number to dial, how to place the collect call, and what a call costs from 002call.

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Lost or stolen Bank of America card while overseas

Bank of America's lost or stolen card section asks customers to notify the bank "immediately by signing in to Online Banking or calling us". Use the number that matches your card.

1. Sign in to Online Banking first. Bank of America's lost card section lists Online Banking as one way to notify the bank, and it avoids the cost of an international call.
2. If you cannot sign in, call the number for your card type. Both numbers are listed as international collect, so use the collect steps below.
3. Calling from a mobile or hotel room? Bank of America's pages say cell phone roaming charges may apply on both lines, so check your rate before dialling.

Calling Bank of America's collect lines

Bank of America lists both numbers as international collect. Its international contacts page says: "You must use your country's operator to call international collect." It also warns that if you dial without operator assistance, you "may incur international charges."

From abroad, ask the local international operator to connect the call to the number you need. The company pays for a collect call, so the call is charged to Bank of America.

Credit card lost or stolen

Bank of America's credit card contacts page lists +1 302 738 5719 for lost or stolen credit cards, with the note that international cell phone roaming charges may apply. Its credit card security FAQ gives the same number as the one to use outside the continental US, with the toll-free 800.732.9194 as the other option.

Debit or ATM card lost or stolen

Bank of America's privacy and security contacts page lists +1 315 724 4022 for a lost or stolen ATM or debit card, with the same collect and roaming wording. Use this number for debit and ATM cards. The credit card line is +1 302 738 5719.

Questions callers ask

Can I call from a mobile? You can. Bank of America's pages say cell phone roaming charges may apply on both lines, so check your plan first.

Do I need the operator? Yes, for collect calls. Bank of America says you must use your country's operator to call international collect.

Should I use the 800 number? For a call from outside the continental US, Bank of America's security FAQ points to the collect number, +1 302 738 5719.

Before you call

• Have your Bank of America details and the last digits of the card to hand.
• Note when you noticed the card was missing and where you last had it.
• Find the local international operator number for your country before you dial.

Rates and what to expect

The 002call rate is $0.02 per minute for each Bank of America number above, using the US rate in 002call's rate table.

002call sends your call over the internet, so it skips the international call charges your carrier and hotel phone would add. There is no subscription, and you pay only for the minutes you use. If you are abroad, Wi-Fi avoids mobile data charges.

Bank of America's pages warn that cell phone roaming charges may apply to these lines. Those charges come from your phone carrier or hotel, not from 002call.

Direct Cost Comparisons for Calling Options

Breakdown of Providers

Calls to a US bank line from overseas can cost more than expected.

• Carrier roaming: $0.50 - $2.00 / min, depending on the carrier, plus monthly and hidden charges.
• Hotel room phones: hotels often add their own markup on outside calls.
• 002call: $0.02 per minute for US numbers.

Why 002call is the smart way to call

A 20-minute hold at the US rate of $0.02 per minute costs $0.40. Roaming and hotel phones can cost more for the same wait, depending on your plan and hotel, so check those before you dial. Start your call with 002call.

Numbers and wording from Bank of America's international contacts page, credit card contacts page, credit card security FAQ and privacy and security contacts page, checked 12 October 2026. Rates from 002call's published rate table.