Contacting UAE Banks from Overseas

Need to reach your UAE bank from abroad? Here are the overseas service numbers for Emirates NBD and First Abu Dhabi Bank, with what a call costs from 002call.

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Both numbers are charged at the United Arab Emirates rate in 002call's rate table, which is $0.19 per minute.

Calls from mobiles, public phones and hotel rooms may attract extra charges, so check your rates before dialling.

Which number to call

Emirates NBD lists 600 54 0000 as its Call Center on its contact page. The same page gives the dialling form as +971 600 540 000, which is the same digits, so the overseas number is +971 600 54 0000. The page does not describe what this line covers, so check the bank's app or website for the service you need.

First Abu Dhabi Bank lists FAB Service under its International section at +971 2 681 1511. The page also lists a separate UAE toll-free number, 600 52 5500, for FAB Service. That number is for callers inside the UAE. From abroad, use the international number in the table, not the 600 number.

Hours and time zones

Neither bank states opening hours for these overseas lines. Neither page gives hours or a timezone for the numbers in the table, so check with the bank before you call.

Hours can change, so check the bank's app or website for current contact options before you dial. If you are calling at an unusual time of day, that check matters more.

Before you dial

Have these ready so the call stays short:

• Your account number or customer ID, as you would use for online banking
• The last digits of any card involved in your query
• Exact dates and amounts if you are calling about a transaction
• A short note of the one question you need answered

Each minute on hold is billed, so a clear question keeps the cost down. When the line connects, state the reason for your call in the first sentence. A clear opening keeps the call focused and cuts the time you spend on the line.

What a call costs at 002call's rate

The table below shows what a call to a UAE line costs at the 002call rate of $0.19 / min. It is simple arithmetic, so you can plan a call before you start it.

Frequently asked questions

Can I call from a mobile?

Yes. The 002call rate for UAE numbers is $0.19 / min. Your mobile carrier may still add its own charges for international calls, so check your plan before you dial.

What if the line is closed or nobody answers?

Neither bank states hours for these overseas numbers, so we cannot tell you when the lines are staffed. If nobody answers, check the bank's website or app for current contact options, then try again later. Each attempt is billed by the minute, so keep the first try short.

Do I dial the 600 number from abroad?

No, not for FAB. The 600 52 5500 number is listed for UAE callers, and the international number for FAB Service is +971 2 681 1511. For Emirates NBD, use the +971 600 540 000 form shown on its contact page.

002call sends your call over the internet, so it skips the international call charges your carrier and hotel phone would add. There is no subscription, and you pay only for the minutes you use. If you are abroad, Wi-Fi avoids mobile data charges.

Direct Cost Comparisons for Calling Options

Breakdown of Providers

Calls to the UAE from overseas can cost more than you expect, depending on how you dial:

• Carrier roaming: $0.50 - $2.00 / min, depending on the carrier, plus monthly and hidden charges.
• Hotel room phones: a hotel landline can add administrative markups on top of the standard call rate.
• 002call: calls to UAE numbers cost $0.19 / min. You see the rate before you dial.

Why 002call is the smart way to call

At $0.19 a minute, a 20-minute hold on a UAE line costs $3.80. The same hold on a roaming plan or a hotel phone costs more, and the bill depends on your provider's rate. 002call lets you start the call from your browser with the rate shown up front, so you see the cost before the line connects.

The 002call rate for UAE numbers is $0.19 / min.

Numbers sourced from Emirates NBD's contact page and First Abu Dhabi Bank's contact page, checked 12 October 2026. Hours are not published on those pages for these lines. Rates from 002call's published rate table.