Contacting the Spanish Tax Agency from Overseas

Need to reach Spain's tax agency from overseas? Here is the basic tax information line, its hours, and what a call costs from 002call.

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The 002call rate for this number is $0.02 / min.

Calls from mobiles, public phones and hotel rooms may attract extra charges, so check your rates before dialling.

Hours and time zone

The tax agency's page for this line gives the hours as Monday to Friday, 9am to 7pm, and until 3pm in August. Check the Madrid time against your own clock before you call.

The line is closed at weekends, so a call on a Saturday or Sunday will not reach it. Because the August hours end at 3pm, avoid calling late in the afternoon that month.

Before you call

The official page does not list what a caller needs, so these are general preparation tips:

• Your question in one sentence. Know what you are asking and which tax form or notice it relates to.
• Your identification details. Have them to hand in case the line asks you to confirm who you are.
• Your reference, if you have one. Note any letter or reference number from the agency so the adviser can find your file.
• A pen and the time. Write down the adviser's name and the date of the call in case you need to call back.

Keeping the call short matters on an international line, because the 002call rate runs for the whole call, including the menu and any hold.

When to use another channel

The phone line is one of several ways to deal with the tax agency. The agency's official website is sede.agenciatributaria.gob.es, and its contacts page lists this line among the telephone numbers it publishes. If your question is about a form or a procedure you can read about online, check the site first. If you are calling outside the hours above, the line will not answer, so note the time and try again on the next working day.

Practical steps

Work through these steps in order for a single call:

1. Check the hours. Convert the time where you are to Madrid time. The line runs Monday to Friday, 9am to 7pm, and until 3pm in August.
2. Open the call page. Start the call from 002call so you see the $0.02 / min rate before you dial.
3. Have your question ready. Say what the call is for in the first sentence, then give any reference you have.
4. Note the details. Write down the adviser's name, the date and the time of the call, and anything you were asked to send or do afterwards.
5. Check the website for anything you can do online. The official site, sede.agenciatributaria.gob.es, is the next place to look if the line cannot help.

Frequently asked questions

Can I call from a mobile?

Yes. The 002call rate depends on the number you are calling, not the phone you call from. This line is billed at $0.02 / min. Your own mobile carrier may still charge extra for an international call, so check your plan before you dial.

Does the line take calls from abroad?

The tax agency's page lists the number without a country code. The +34 in the table is Spain's country code, so dial it that way from abroad.

Why is there no 901 number?

Some third-party directories list a 901 number for the same service. They say 901 numbers can be reached from abroad with the prefix 34, and that the cost is shared between the caller and the service. The official page does not list that number, so we have left it out.

Can I use this line for a Spanish bank?

No. This page covers only the tax agency's basic information line. Spanish banks have their own numbers, which are not covered here.

002call sends your call over the internet, so it skips the international call charges your carrier and hotel phone would add. There is no subscription, and you pay only for the minutes you use. If you are abroad, Wi-Fi avoids mobile data charges.

Direct Cost Comparisons for Calling Options

Breakdown of Providers

Calls to Spain from overseas can cost more than you expect, depending on how you dial:

• Carrier roaming: $0.50 - $2.00 / min, depending on the carrier, plus monthly and hidden charges.
• Hotel room phones: a hotel landline can add administrative markups on top of the standard call rate.
• 002call: $0.02 / min. You see the rate before you dial, and you don't need an app or a SIM card.

Why 002call is the smart way to call

At $0.02 a minute, a 10-minute call costs $0.20, a 20-minute hold costs $0.40, and a 30-minute hold costs $0.60. Roaming and hotel phones can cost more per minute, depending on your provider or hotel, so check their rate before you dial. 002call shows the rate up front, so you know the cost of the call before you start it.

Number and hours from the Agencia Tributaria's contacts page for basic tax information, checked 12 October 2026. Rates from 002call's published rate table.