002callLast edited: 12 Oct, 2026
Contacting Mexican Banks from Overseas
Need to reach a Mexican bank from overseas? Here are the service numbers for BBVA Mexico and Banorte, with the hours and what a call costs from 002call.
Call from your browser| Service | Number | Hours (Mexico City time) | Cost |
|---|---|---|---|
| BBVA Línea BBVA, general customer line (Mexico City) | +52 55 5226 2663 | 24 hours a day, 365 days a year, per BBVA's Línea BBVA page | $0.02 / minute |
| Banortel, Mexico City line | +52 55 5140 5600 | Not published in the sources we checked | $0.02 / minute |
The 002call rate for both numbers is $0.02 / min.
How to dial from overseas
Dial the international exit code for your country first, then 52 for Mexico, then the 10-digit number, including the 55 for Mexico City. From a US fixed line, that is 011 52 55 5226 2663. Use the same pattern from anywhere else, swapping in your own exit code.
Calls from mobiles, public phones and hotel rooms may attract extra charges, so check your rates before dialling.
BBVA: Línea BBVA
BBVA's Línea BBVA page says the service offers personalised attention 24 hours a day, 365 days a year. The page does not print a phone number. It tells customers to open the BBVA app, go to Ayuda and press "Llamar a Línea BBVA". Start there, since the app is the route BBVA's own page gives.
The number in the table matches a third-party listing and BBVA's own brochure.
Banortel: Mexico City
Banorte lists Banortel for Mexico City at 55 5140 5600. Banorte does not publish hours for this line. If nobody answers, try again later, or use Banorte's app or website for the same request.
Banorte's national 01-800 number is a domestic toll-free line. Mexican toll-free numbers usually cannot be dialled from outside the country, so use the Mexico City line from overseas.
Before you call
- Have your customer details ready. Expect to verify your identity before an adviser discusses an account. Keep your customer number and card details to hand.
- Know what the call is for. If you are querying a transaction, have the date, merchant and exact amount ready.
- Check the number first. Banks change their lines from time to time. The app and the back of your card are the most current sources.
Steps for the call
- Open the bank's app. For BBVA, go to Ayuda and press "Llamar a Línea BBVA". The app connects you to the bank's line, so you do not need to type the number.
- Check the rate. On 002call, you can check the cost before you start.
- Dial the full number using the format in the section above.
- Verify your identity and state the reason for your call at the start. This keeps the call short.
If your question can be answered in the app, that avoids the wait and the call charges.
Time zone notes
The hours in the table are Mexico City time, so convert them to your local time before you dial. BBVA's line is listed as 24 hours. Banortel has no published hours, so use the app or website if you need an answer during your own working day.
Frequently asked questions
Can I call from a mobile?
Yes. Calls to these numbers are $0.02 / min on 002call. Calls from a mobile, public phone or hotel room may attract extra charges from your carrier or the hotel, so check those before you dial.
What if the line does not answer?
BBVA's Línea BBVA page says it offers attention 24 hours a day, so an answer should be available at any hour. Banorte does not publish hours for the Banortel line. If it does not answer, try again later or use the Banorte app or website.
Do I need an app or an account to call from 002call?
No app and no SIM card. You start the call from your browser. You still need your own bank details to discuss your account with the bank.
002call sends your call over the internet, so it skips the international call charges your carrier and hotel phone would add. There is no subscription, and you pay only for the minutes you use. If you are abroad, Wi-Fi avoids mobile data charges.
Direct Cost Comparisons for Calling Options
Breakdown of Providers
Calls to Mexico from overseas can cost more than you expect, depending on how you dial:
- Carrier roaming: $0.50 - $2.00 / min, depending on the carrier, plus monthly and hidden charges.
- Hotel room phones: a hotel landline can add administrative markups on top of the standard call rate.
- 002call: $0.02 / min. You see the rate before you dial, and you don't need an app or a SIM card.
Why 002call is the smart way to call
At $0.02 a minute, a 20-minute hold on a Mexico line costs $0.40. The same hold on a roaming plan or a hotel phone can cost noticeably more. 002call lets you start the call from your browser with the rate shown up front, so your money goes on the conversation rather than the queue.
Numbers sourced from BBVA Mexico's Línea BBVA page, a third-party listing and BBVA's brochure, and from Banorte's international payments page and its 2019 annual report, checked 12 October 2026. Rates from 002call's published rate table.